Returns Policy 

At Eirhorse Vape Shop, we are committed to providing exceptional service and transparency. Our returns and cancellation policy ensures a smooth shopping experience while maintaining compliance with legal and ethical standards.

Age Verification

To place an order, you must be legally permitted to purchase tobacco-related products in your country. We reserve the right to cancel any order at our discretion if age verification or other legal requirements are not met.

Order Cancellations

How to Cancel an Order

• If you wish to cancel your order, email us as soon as possible.
• Important: Orders that have already been shipped cannot be canceled or refunded.

Conditions for Resolution

• If your order is not delivered within a reasonable time frame (10 days), we guarantee one of the following:
  • Full Reshipment: At our expense.
  • Store Discount: Applied for future purchases.
  • Full Refund: Provided only if redelivery attempts fail.
• Customers must provide all necessary documentation via email within 5 days of the event for us to process claims efficiently.

Returns

Return Address:

Shancashlau, Kilmoganny, Co. Kilkenny

Return Process

• Contact us via email to initiate a return.
• Ensure the product is unused and in its original packaging.
• Shipping costs for returns may apply unless the return is due to an error on our part or a defective product.

Customer Support

We strive to resolve all concerns promptly. For any questions regarding returns or cancellations, contact our team via email or phone for assistance.